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RETURN & REFUND STANDARD
Clear Review, Fair Resolution
The BRAVON framework for the seven-day voluntary return window, delivery evidence, product condition, free fit exchange, 90% voluntary refund and 100% verified seller-error refund. These rules operate together with every mandatory consumer right that applicable law does not allow BRAVON to exclude.
Clear Review,
Practical points explain what the summary alone cannot.
A defined route moves the customer from question to next step.
Common uncertainties are answered without hidden assumptions.
DETAILED PROFESSIONAL DIRECTORY
Open the exact brief
Each leaf panel opens a detailed popup. Read the relevant brief before using a form, placing an order or making a policy assumption.
DO THIS · DO NOT DO THIS
Clear decisions, fewer mistakes
The comparison protects the customer from incomplete information, unsafe communication and avoidable delays.
Use the professional route
- Submit the complete official request within seven calendar days of delivery.
- Record one continuous opening video where reasonably possible.
- Keep the product unused, unwashed, unaltered and complete.
- Retain tags, accessories, packaging and the parcel label.
- Stop use immediately if the item is wrong, damaged or defective.
- Follow only the approved return address, packing and tracking process.
Avoid unsafe assumptions
- Do not wear outdoors, wash, alter, cut, tear or professionally clean the item.
- Do not send a return without approval and the confirmed destination.
- Do not remove or lose supplied tags, packaging or components.
- Do not treat a personal fit concern as a manufacturing defect.
- Do not submit manipulated, duplicate, substituted or false evidence.
- Do not share OTPs, CVV, UPI PINs, card PINs or banking passwords.
PROFESSIONAL ROADMAP
From question to confirmed next step
Each stage has a specific meaning. A request, review or discussion does not automatically create approval.
- 01
Request
Submit the order reference, registered contact, reason and evidence within the applicable window.
- 02
Review
BRAVON checks timing, order match, issue, evidence and initial eligibility.
- 03
Return
Follow the confirmed packing, destination and courier instructions after approval.
- 04
Inspect
The received product and all supplied components are compared with the approved request.
- 05
Resolve
BRAVON confirms a free eligible fit exchange, no-cost seller-error replacement, 100% verified seller-error refund or 90% approved voluntary change-of-mind refund.
IMPORTANT DISTINCTION
Voluntary policy and legal rights work together
BRAVON applies one 10% deduction only to an approved voluntary change-of-mind return for a correctly supplied product. An eligible same-product fit exchange has no extra charge. A verified BRAVON fulfilment or product error receives a 100% affected-item refund without deduction, while every additional mandatory consumer remedy remains protected.
DETAILED FAQ
Answers before action
Use Contact BRAVON when an answer depends on a specific customer, order, product, account or business record.
How long do I have to request a return or fit exchange?
Submit an eligible voluntary request within seven calendar days from recorded delivery. Mandatory consumer rights remain unaffected.
Must I open the parcel in front of the delivery person?
Use an official open-box service when it is provided. Otherwise record one continuous opening video where reasonably possible. Courier presence alone is not mandatory unless the delivery service specifically offers that process.
What must the opening video show?
Show the sealed parcel, identifiable parcel label, every sealed side, continuous opening, complete product, tags, size, colour, quantity and visible condition. Send evidence only through the private official support route.
When is a full refund available?
A 100% affected-item refund without deduction is available after verification for wrong or missing goods, wrong size or colour dispatched, another customer parcel, confirmed defect or deficiency, spurious goods, material misdescription, BRAVON cancellation or non-delivery, and qualifying late delivery. BRAVON covers approved return shipping, and applicable original delivery charges are refunded where its error caused the failed fulfilment.
What happens if I simply change my mind?
An approved voluntary change-of-mind return receives 90% of the affected merchandise value after inspection. One 10% deduction includes shipping, delivery, return logistics, handling and processing.
What happens when the coat does not fit?
If the correct ordered size was dispatched and the product matches its published information, an eligible same-product size exchange is completed without extra shipping, delivery, handling or processing charge, subject to condition and stock. A personal fit concern is not a voluntary cash-refund reason.
Can I return a used or customer-damaged item?
No voluntary refund or exchange is available for use, washing, alteration, cutting, tearing, stains, odour, misuse, accidental damage or incorrect care after delivery.
What if I did not record a video?
Video is strong evidence, but absence of video alone does not remove a mandatory legal remedy when other reliable evidence establishes the issue.
When is the refund processed?
Refund processing begins only after approval and any required return and inspection stages. Payment-provider processing time can follow initiation.
Will BRAVON ask for an OTP for a refund?
No. Never share OTPs, CVV, UPI PINs, card PINs, banking passwords or remote device access for return or refund support.
