Order Cancellation & Changes
This page explains how to request a cancellation or order change. A request is reviewed against the order’s actual payment, processing, production and fulfillment status.
Before processing begins
Contact BRAVON support immediately with your order number and the email or phone used at checkout. If the order has not entered processing, production or dispatch, BRAVON will review whether the requested cancellation or change can be accepted.
After processing or dispatch
A cancellation or change is not guaranteed after product allocation, packing, production or courier handover begins. If the parcel is already dispatched, the published Return & Refund Policy normally controls the available next step.
Signature and made-to-order products
Signature, customised and approved production orders follow the written specification and commercial terms confirmed before the advance is paid. Fabric allocation, cutting or other completed work can restrict cancellation and refund eligibility.
Address, size or colour changes
Send the corrected information immediately. A change becomes effective only after BRAVON confirms it in writing. Late changes can affect availability, cost or delivery estimates.
Refund processing
Where a cancellation is approved, the refund is issued through the applicable authorised payment route after the order and payment record are verified. Bank or payment-provider processing time can apply.
How to submit a request
Use the Contact or Support & Help Center page and include the order number, requested action and a concise reason. Do not send OTPs, CVV, PINs, passwords or remote-device access.
Official support: support@bravon.in
