BRAVON CUSTOMER CONCIERGE

One Message. The Right Specialist.

Choose the exact help desk, review the guidance and send one complete enquiry. Clear information helps BRAVON identify the right record, protect your privacy and respond without unnecessary back-and-forth.

Choose Help Category Send An Enquiry
BRAVON Contact hero
Twelve specialist help desks · Secure support
12Specialist Desks

Choose the category that matches the request.

01Complete Message

Keep facts together in one verified conversation.

00Secret Credentials

OTP, CVV and banking passwords are never required.

✓Record-Based Review

Order and policy outcomes follow verified facts.

HELP DIRECTORY · 12 SPECIALIST CATEGORIES

Tap the right desk

Each leaf panel opens detailed preparation guidance, the correct support route and the information BRAVON needs to review the request.

THE SUPPORT STANDARD

What happens after submission

A structured route keeps the enquiry secure, traceable and connected to the relevant order, product or business record.

01

Route

The selected category sends useful context to the appropriate review desk.

02

Verify

BRAVON compares the supplied facts with available order, payment or product records.

03

Review

Policy, availability, evidence and operational status are considered together.

04

Respond

The authorised reply explains the next action, requested evidence or available outcome.

SECURE CONTACT FORM

Send one complete enquiry

Use the name connected with the request.
Order email is preferred for order support.
10–15 characters; plus sign and spaces are allowed.
Leave blank when the enquiry is not order-related.
Do not enter a password, OTP, CVV, PIN or banking credential.
Maximum 1,800 characters. Never include passwords, OTPs, CVV, PINs, complete payment details or unnecessary identity documents.

CONTACT FAQ

Before you press send

These answers explain how to prepare a useful, safe and reviewable request.

How quickly will BRAVON reply?

Genuine enquiries are reviewed during business operations. Complex order, courier, payment, production or policy cases can take longer because the relevant records must be checked.

What details should I include for an order issue?

Share the order number, checkout email or phone, product name and one factual description of the issue. Keep passwords, OTPs and complete payment information private.

Can I request size guidance?

Yes. Include the product, measurements, layering plan and preferred fit. Guidance cannot replace product information and personal preference.

Where should I report a damaged parcel?

Use Delivery and courier support, retain the complete parcel and provide clear unedited evidence through the verified support conversation.

Does a form submission guarantee cancellation or refund?

No. Submission creates an enquiry. Eligibility and outcome depend on order status, evidence, inspection, applicable policy and mandatory law.

Can I send wholesale or partnership details here?

Use the dedicated Wholesale Enquiry, Bulk Orders or Brand Partnership page so the correct information reaches the correct review route.

Will BRAVON ask for identity documents?

Routine support does not require Aadhaar, PAN or banking documents. Never send them merely because someone claims to be a BRAVON employee.

Can I submit the same issue several times?

Avoid duplicate submissions. Send one complete message and reply within the same verified conversation when additional facts are required.

HELP DESK 01 OF 12 · 10 DETAILED GUIDANCE POINTS

Order status & tracking

Order confirmation, processing, dispatch, tracking scans and delayed movement.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Keep the order reference ready

    Use the BRAVON order number and the email or phone used at checkout so the correct record can be identified.

  2. 02

    Read acknowledgement correctly

    An automated acknowledgement confirms receipt of information and does not always mean stock, payment, address and risk checks are complete.

  3. 03

    Allow the first carrier scan

    Tracking can remain inactive briefly after dispatch while the parcel is transferred and scanned by the courier network.

  4. 04

    Compare the latest event

    Share the latest visible tracking scan, its date and the expected delivery location when reporting delayed movement.

  5. 05

    Avoid duplicate cases

    One complete enquiry is easier to investigate than repeated messages sent through several channels.

  6. 06

    Use the tracking route

    Open the dedicated tracking page first and contact support when the status is unclear, unusually delayed or inconsistent.

  7. 07

    Understand each processing stage

    Confirmed, processing, packed, dispatched and delivered are different stages. A request to change or cancel an order may no longer be possible once packing, handover or another irreversible step has started.

  8. 08

    Request address changes immediately

    Send the correct recipient name, complete address, pincode and phone as soon as an error is noticed. BRAVON can review the request but cannot guarantee a change after fulfilment or courier handover.

  9. 09

    Treat delivery dates as estimates

    Any estimated date depends on processing, courier capacity, location, weather, public restrictions and successful recipient contact. An estimate is not a guaranteed appointment unless BRAVON confirms otherwise in writing.

  10. 10

    Escalate with a clear timeline

    For an unusual delay, list the order date, dispatch date, latest scan, expected city and previous support reference. A chronological record helps the team distinguish normal transit from a genuine exception.

Use the official route and include only the facts required for the relevant review.

OPEN TRACKING
HELP DESK 02 OF 12 · 10 DETAILED GUIDANCE POINTS

Delivery and courier support

Address checks, delivery attempts, damaged parcels, missing items and return to origin.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Verify the delivery address

    Check recipient name, complete address, landmark, pincode and active phone before courier handover.

  2. 02

    Remain reachable

    Courier partners may call for a genuine delivery attempt; never disclose a payment secret merely because someone claims to be a courier.

  3. 03

    Retain damaged packaging

    For visible damage, tampering, shortage or a wrong item, keep the parcel, labels and packing materials until review is complete.

  4. 04

    Record clear evidence

    Capture the outer package, shipping label, seal condition and affected product without editing or hiding relevant context.

  5. 05

    Do not self-return

    Do not send a parcel to an unverified address before BRAVON confirms the approved return route in writing.

  6. 06

    Explain failed delivery

    Mention missed attempts, incorrect scans, refusal, unreachable contact or address difficulty so return-to-origin handling can be reviewed.

  7. 07

    Verify courier communication safely

    A courier may confirm directions or availability, but delivery support never requires an OTP for banking, a UPI PIN, card PIN, CVV, password, app installation or screen sharing.

  8. 08

    Inspect before discarding materials

    Check the parcel, product count and visible condition promptly after delivery. Do not throw away the shipping label, outer packaging, seals or inserts until any shortage, wrong item or damage concern is resolved.

  9. 09

    Report partial or mismatched delivery

    State exactly what was expected, what arrived and which Product No. appears on each item. Do not combine unrelated problems into one vague statement.

  10. 10

    Understand return-to-origin review

    An undelivered parcel can return because of address, pincode, contact, refusal, repeated attempt or courier limitations. Redelivery, cancellation or refund treatment follows record review and the applicable published policy.

Use the official route and include only the facts required for the relevant review.

CONTACT SUPPORT
HELP DESK 03 OF 12 · 10 DETAILED GUIDANCE POINTS

Returns, exchanges and refunds

Eligibility, seven-day reporting, evidence, inspection, exchange stock and refund timing.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Check the reporting window

    Raise a return, exchange, damage, shortage or wrong-item request within seven calendar days of recorded delivery unless mandatory law provides otherwise.

  2. 02

    Preserve original condition

    Keep the product unused, unwashed, unaltered and complete with tags, accessories and supplied packaging.

  3. 03

    Indoor fit check only

    A careful indoor fit check is different from extended wear; marks, fragrance, outdoor use or damage can affect eligibility.

  4. 04

    Approval comes before shipping

    A pickup request or warehouse receipt does not itself approve the return; condition and policy compliance are inspected.

  5. 05

    Exchange depends on stock

    An approved exchange remains subject to the requested replacement being available when processing occurs.

  6. 06

    Refund timing starts after approval

    Provider processing time begins after BRAVON completes inspection and initiates the eligible refund through the appropriate route.

  7. 07

    Review exclusions before requesting

    Products showing wear, washing, alteration, odour, stains, missing tags, customer damage or incomplete components may fail inspection. Product-specific or legally permitted exclusions can also apply.

  8. 08

    Follow the approved pickup timeline

    After an authorised pickup or return route is issued, pack the product securely and follow the stated deadline. Delay, different contents or an unapproved shipping method can affect traceability and review.

  9. 09

    Understand eligible deductions

    Where the published policy permits, processing, logistics, reverse-shipping or non-refundable delivery amounts may be treated separately. Any final deduction must follow the applicable policy and mandatory consumer law.

  10. 10

    Track the original refund route

    Approved refunds are normally initiated through the eligible original payment route. Banking and provider timelines can continue after BRAVON confirms initiation, so keep the refund reference for follow-up.

Use the official route and include only the facts required for the relevant review.

READ RETURN POLICY
HELP DESK 04 OF 12 · 10 DETAILED GUIDANCE POINTS

Payment and fraud safety

Payment status, failed transactions, secure verification, refunds and credentials never requested.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Use authorised payment routes

    Pay only through store checkout or another route independently verified through official BRAVON support.

  2. 02

    Never disclose secret credentials

    BRAVON never asks for OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to a device.

  3. 03

    Keep the payment reference

    A debit alone does not prove order acceptance; retain the bank reference and order acknowledgement for comparison.

  4. 04

    Report status mismatches

    Explain whether the bank shows debit, reversal or pending status and whether the store produced an order number.

  5. 05

    Verify refund requests

    A genuine refund review can require an order reference and payment trace but not secret card or banking credentials.

  6. 06

    Stop suspicious contact

    Do not transfer money, install an app or send identity documents merely because someone claims to represent BRAVON.

  7. 07

    Confirm the final checkout amount

    Review item price, discount, shipping, tax and total before authorising payment. A screenshot, advertisement or abandoned cart does not replace the amount confirmed at checkout.

  8. 08

    Use cash on delivery carefully

    COD availability can depend on pincode, order value, verification, customer history and courier support. Verification must never involve sharing a banking OTP, card secret or payment PIN.

  9. 09

    Handle disputes factually

    For duplicate, failed, reversed or unauthorised transactions, keep bank references and contact the official support route. A chargeback or dispute does not automatically establish product or refund eligibility.

  10. 10

    Report impersonation immediately

    If someone claims to be BRAVON and requests secret credentials, money to a personal account, remote access or identity documents, stop contact and report the channel, number, link and message without forwarding sensitive data.

Use the official route and include only the facts required for the relevant review.
HELP DESK 05 OF 12 · 10 DETAILED GUIDANCE POINTS

Product and availability

Product information, colour, material, stock, restock and catalogue identification.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Identify the exact product

    Share the product name and visible Product No. so the correct garment can be reviewed without exposing internal SKU or Style data.

  2. 02

    Read product-specific information

    The individual product page controls the listed material, colour, available options and product-specific guidance.

  3. 03

    Expect screen variation

    Lighting, photography and display calibration can create reasonable differences in colour and surface appearance.

  4. 04

    Stock is not reserved by interest

    Wishlist, cart or catalogue selection does not by itself reserve a size, colour or quantity.

  5. 05

    Ask a precise question

    Mention the intended use, required colour, preferred length or material concern instead of sending a general message.

  6. 06

    Wait for written confirmation

    Availability, price and a special request remain unconfirmed until BRAVON provides the relevant authorised response.

  7. 07

    Use customer-visible references

    When contacting support, use the product name and Product No. shown to customers. Internal SKU and Style information is not required and should remain hidden from customer-facing catalogue selection.

  8. 08

    Judge texture with reasonable limits

    Close-up images and material descriptions help explain appearance, but screen display, lighting, weave and natural surface variation can prevent an exact digital representation of texture or shade.

  9. 09

    Ask about restock without assuming reservation

    A restock indication or availability reply can change before checkout. Products are not reserved until the relevant order or approved business request reaches the required confirmed stage.

  10. 10

    Separate retail and business availability

    Retail website stock, retail catalogue capacity, wholesale planning and bulk production are different supply routes. Availability in one route does not guarantee quantity or terms in another.

Use the official route and include only the facts required for the relevant review.

ASK PRODUCT SUPPORT
HELP DESK 06 OF 12 · 10 DETAILED GUIDANCE POINTS

Size and fit guidance

Measurements, layering, intended ease, silhouette comparison and size recommendation limits.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Measure before selecting

    Use a soft tape and compare the measurements requested in the BRAVON Size Guide rather than relying only on a usual label.

  2. 02

    Include layering preference

    Explain whether the coat will be worn over a shirt, knitwear or heavier layer and whether the preferred result is close, regular or relaxed.

  3. 03

    Name the product

    Different silhouettes can fit differently, so include the product name or Product No. with the measurements.

  4. 04

    Do not alter measurements

    Body measurements should be taken naturally without pulling the tape tight or adding arbitrary allowance.

  5. 05

    Treat advice as guidance

    A recommendation is based on the information supplied and cannot replace checking product measurements and personal preference.

  6. 06

    Use the dedicated guide

    Review the complete Size Guide before ordering and contact BRAVON when two sizes remain genuinely unclear.

  7. 07

    Distinguish body and garment measurements

    Body measurements describe the customer, while garment measurements include construction and intended ease. Compare the correct measurement type and do not subtract or add allowance without understanding the guide.

  8. 08

    Prioritise structural fit points

    For coats, shoulder placement, chest comfort, sleeve length, overall length and layering room work together. One familiar size label is not enough when proportions or silhouettes differ.

  9. 09

    Explain when between sizes

    Share both relevant measurements, the garment, planned inner layers and whether a closer or relaxed appearance is preferred. The team can explain trade-offs but cannot physically assess the customer.

  10. 10

    Keep final selection responsibility clear

    BRAVON guidance uses the facts supplied and available product information. The customer remains responsible for checking measurements, comfort preference and the return or exchange conditions before ordering.

Use the official route and include only the facts required for the relevant review.

OPEN SIZE GUIDE
HELP DESK 07 OF 12 · 10 DETAILED GUIDANCE POINTS

Care and maintenance

Care labels, cleaning, rain response, pressing, lint removal and seasonal storage.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Follow the sewn-in label

    The product-specific care label takes priority over general instructions because materials, lining, trims and structure can differ.

  2. 02

    Respond gently to rain

    Blot surface moisture, reshape and air-dry away from direct heat unless the care label states another method.

  3. 03

    Avoid aggressive stain treatment

    Do not rub, saturate or mix cleaners; describe the stain and material to a qualified professional when uncertain.

  4. 04

    Use controlled heat only

    Never press directly at high heat; follow the label and use a protective cloth or professional service where appropriate.

  5. 05

    Support the shoulder line

    Use a broad hanger, empty heavy pockets and leave enough wardrobe space to protect structure.

  6. 06

    Store fully dry

    Clean as permitted, air completely and use breathable protection in a cool dry place for seasonal storage.

  7. 07

    Limit unnecessary cleaning

    Frequent cleaning can affect fabric, structure and finish. Air the coat after wear and use professional cleaning only as needed and as permitted by the sewn-in care label.

  8. 08

    Remove surface debris gently

    Use a clean garment brush or suitable lint tool with light strokes. Avoid aggressive adhesive, scraping or repeated rubbing that can pull fibres or mark the surface.

  9. 09

    Prepare for long storage

    Empty pockets, fasten the coat as appropriate, support it on a broad hanger and use breathable protection. Avoid plastic trapping moisture, direct sunlight, cramped rails and moth-control products touching the fabric.

  10. 10

    Use a qualified professional for risk

    Persistent stains, odour, lining damage, structured pressing or uncertain material treatment should be handled by a reputable specialist who can inspect the garment and follow its care label.

Use the official route and include only the facts required for the relevant review.

OPEN CARE GUIDE
HELP DESK 08 OF 12 · 10 DETAILED GUIDANCE POINTS

Retail catalogue requests

Product selection, Product No., requested quantity, size, colour and approval workflow.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Select products in the popup catalogue

    Choose the visible product image, product name and Product No. without relying on hidden SKU or Style information.

  2. 02

    Enter total quantity in the form

    Retail quantity is supplied directly in the request form and remains subject to review and the published route limit.

  3. 03

    Add product-level requirements

    List size and colour for each selected product on separate clear lines.

  4. 04

    Provide useful contact details

    Accurate name, email, phone and GSTIN where applicable help BRAVON review and respond efficiently.

  5. 05

    Submission is not acceptance

    A retail request does not reserve stock or confirm price, production or delivery until approved.

  6. 06

    Follow the roadmap after approval

    Accepted requests can move through material, cutting, stitching, pressing, checking, packing and delivery stages.

  7. 07

    Review every selected product

    Before submitting, confirm that each selected image, product name and Product No. is correct. Product selection alone does not communicate colour, size or special requirements.

  8. 08

    Keep the retail request within route limits

    The retail catalogue route can accept a requested total of up to 500 pieces for review. Quantity is entered in the form and remains subject to product, capacity, price and commercial approval.

  9. 09

    Wait for complete commercial confirmation

    Displayed interest or form submission does not finalise unit price, GST treatment, freight, payment schedule, stock allocation or delivery date. Use the authorised written response as the commercial record.

  10. 10

    Understand progress tracking

    After acceptance, an approved request may move through Request Submitted, Order Accepted, Fabric Purchase, Material Received, Cutting, Stitching, Pressing, Product Checking, Packing, Dispatched, In Transit and Delivered.

Use the official route and include only the facts required for the relevant review.

OPEN RETAIL DESK
HELP DESK 09 OF 12 · 10 DETAILED GUIDANCE POINTS

Wholesale and trade enquiries

Business verification, resale route, quantity planning, commercial review and approval.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Use a verifiable business identity

    Provide the legal or trading name, operating location, responsible person and relevant GSTIN or business context.

  2. 02

    Explain the resale route

    Describe the website, store, territory or sales channel through which the products are intended to reach customers.

  3. 03

    State realistic quantities

    Share the initial quantity and expected reorder pattern based on genuine demand.

  4. 04

    Respect brand controls

    Wholesale approval does not automatically permit modified claims, unapproved imagery, marketplace listing or territorial exclusivity.

  5. 05

    Wait for commercial approval

    Price, payment, minimums, stock allocation and delivery exist only after authorised written confirmation.

  6. 06

    Use the wholesale dossier

    Submit trade information through the dedicated Wholesale Enquiry so the proposal reaches the correct review route.

  7. 07

    Expect quantity and price tiers

    Minimum quantity, assortment rules and pricing can vary by product, material, season and total programme. A previous quotation or another buyer arrangement does not create a current entitlement.

  8. 08

    Request samples through the approved route

    Sample availability, price, freight and lead time require separate confirmation. A sample does not reserve bulk capacity or guarantee an identical later production lot.

  9. 09

    Plan payment and sourcing milestones

    Approved wholesale work may require payment, fabric procurement or other milestones before production. Do not assume work has started until the authorised confirmation identifies the accepted stage.

  10. 10

    Maintain lawful resale conduct

    The buyer remains responsible for truthful listings, lawful taxes, customer service and permitted sales channels. BRAVON can restrict misuse of brand assets, misleading claims or unauthorised territory representations.

Use the official route and include only the facts required for the relevant review.

OPEN WHOLESALE DESK
HELP DESK 10 OF 12 · 10 DETAILED GUIDANCE POINTS

Bulk and corporate requirements

Team, event and organisation quantities, timelines, packaging and delivery planning.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Explain the end use

    State whether the requirement is for a team, organisation, event, uniform programme, gifting or another non-resale purpose.

  2. 02

    List products and quantities

    Identify each requested product and the estimated quantity so feasibility can be assessed.

  3. 03

    Share the required date

    Provide the delivery location and realistic required-by date, allowing time for approval, sourcing and production.

  4. 04

    Describe packaging needs

    Mention individual packing, grouped cartons, labels or presentation requirements before quotation.

  5. 05

    Expect capacity review

    Fabric, material, production capacity, quality checks and transport conditions can affect the accepted plan.

  6. 06

    Approve changes in writing

    Changes after material or production approval can affect price, quantity and schedule and require fresh confirmation.

  7. 07

    Allow time for production planning

    Bulk timelines can include requirement review, quotation, approvals, material sourcing, sampling, production, checking, packing and transport. A required-by date is reviewed, not automatically accepted.

  8. 08

    Approve branding materials before use

    Logos, embroidery, labels, artwork, names, colours and placement must be supplied in usable form and approved before production. BRAVON can reject unlawful, infringing or technically unsuitable content.

  9. 09

    Treat samples as approval records

    Where a sample, size set, artwork proof or packing standard is provided, written approval should be recorded before bulk execution. Later changes may require new cost and schedule review.

  10. 10

    Plan split dispatch clearly

    If quantities, locations or dates require separate dispatches, list each destination and allocation before quotation. Transport, documentation, risk and charges can differ for every shipment.

Use the official route and include only the facts required for the relevant review.

OPEN BULK DESK
HELP DESK 11 OF 12 · 10 DETAILED GUIDANCE POINTS

Account and website help

Login, wishlist, browser behaviour, form errors and safe technical troubleshooting.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    Protect account access

    Keep login credentials private and report suspected unauthorised access without sending passwords through a general form.

  2. 02

    Describe the device context

    For a website problem, mention device type, browser, page and the action that produced the issue.

  3. 03

    Use a current browser

    Update the browser, disable an interfering extension temporarily and retry on a stable connection before reporting repeatable errors.

  4. 04

    Do not clear evidence too early

    Keep screenshots of visible errors while removing private information such as address, phone and payment details.

  5. 05

    Wishlist and cart differ

    A wishlist saves interest and a cart prepares checkout; neither guarantees reservation or final availability.

  6. 06

    Never grant remote access

    BRAVON support does not need remote control of a customer device to resolve a normal storefront issue.

  7. 07

    Share only safe diagnostics

    A useful technical report includes the page address, browser, device, approximate time, visible error and steps to reproduce it. Hide personal, address and payment information in screenshots.

  8. 08

    Check form completion errors

    If submission fails, review required fields, email format, message length, security confirmation and connection status. Copy the message safely before refreshing so the description is not lost.

  9. 09

    Verify the official web address

    Use bravon.in and verified BRAVON routes. Lookalike domains, shortened links, unexpected downloads and requests to bypass checkout should be treated as suspicious.

  10. 10

    Request accessible support when needed

    If navigation, keyboard access, contrast, zoom or assistive technology prevents completion, describe the barrier and device setup. BRAVON can review the storefront issue without requesting remote control.

Use the official route and include only the facts required for the relevant review.
HELP DESK 12 OF 12 · 10 DETAILED GUIDANCE POINTS

Brand and partnership proposals

Relevant collaboration, media, campaign, creator and commercial partnership submissions.

Stay secure: BRAVON never asks for an OTP, CVV, UPI PIN, card PIN, internet-banking password or remote access to your device.

  1. 01

    State the proposal clearly

    Identify the collaboration type, campaign objective, audience, deliverables, timeline and responsible contact.

  2. 02

    Provide verifiable work

    Share relevant public portfolio, channel or business references through the dedicated proposal route.

  3. 03

    Avoid mass messages

    A concise proposal tailored to BRAVON is more useful than a generic offer sent to many brands.

  4. 04

    Do not imply approval

    Submitting a proposal does not create a partnership, endorsement, agency, employment or permission to use BRAVON assets.

  5. 05

    Respect intellectual property

    Do not publish BRAVON names, logos, product imagery or campaign claims without written authorisation.

  6. 06

    Wait for written scope

    Commercial terms, usage rights, content approval, timelines and payment apply only when confirmed in an authorised agreement.

  7. 07

    Send safe and relevant materials

    Use public portfolio links or files specifically requested through an authorised route. Do not send executable files, credential-protected archives or unrelated large attachments.

  8. 08

    Expect relevance and risk review

    BRAVON may consider brand fit, audience quality, legal compliance, reputation, capacity, usage rights, budget and measurable value. Submission does not guarantee acknowledgement, negotiation or selection.

  9. 09

    Protect confidential information properly

    Do not disclose third-party secrets or assume an unsolicited proposal is confidential. Any non-disclosure obligation must be agreed in writing by authorised parties before protected information is exchanged.

  10. 10

    Define rights and commercial terms

    A valid collaboration agreement should state deliverables, approval, content usage, territory, duration, fees, taxes, disclosure duties, cancellation and ownership. Social messages alone should not be treated as final authority.

Use the official route and include only the facts required for the relevant review.